Desktop Representative

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About the Job:

The Desktop Representative operates as a lead in supporting all corporate users by performing a variety
of technical tasks in the diagnosis, repair, maintenance and installation of computers and related
equipment; maintain liaison with vendors and repair personnel to obtain required services at favorable
pricing.

A day in the life, what you’ll be doing:

• Proactively advises Sr. Desktop Representative about potential escalation needs and trends before these become large issues
• Provide Desktop/Laptop support on the following applications: Cisco VPN, Enterprise E-mail systems, Microsoft Office Suite, Internet Explorer, Firefox, Client Access, Windows OS, Macintosh OSX, Adobe software suite and other specialized department specific software.
• Hardware troubleshooting PC and Mac desktops and laptops.
• Inspect malfunctioning PC and Mac hardware, software or components; analyze cause and plan repair procedures; establish a schedule of preventive maintenance to ensure optimum performance of equipment.
• Provide remote access and support of Dialup, VPN, and Broadband access.
• Troubleshoot network problems and diagnose client connectivity issues.
• Troubleshoot wireless connectivity issues.
• Configuration and Support of Mobile computer devices.
• Active Directory and user administration.
• Enterprise E-mail systems user administration.
• Setup all accounts and hardware for new employees.
• Troubleshoot and work with various types of printers that include: inkjet, laser, thermal and network as well as other peripherals.
• Provide end user documentation and training.
• On-call rotation and after hours support.
• Install Virus/Malware software and troubleshooting, including Windows patch management.
• Perform Desktop Lifecycle activities.
• Other duties as assigned.

What it takes to Join:

• 1-2 years of experience working in an IT environment in support of a company preferably in the Retail sector.
• Must be able to carry and lift computer equipment up to 50 lbs. and push carts up to 100 lbs.
• Excellent knowledge of desktops, laptops, network printers and other peripherals.
• Experience with assisting remote users via e-mail or telephone.
• Strong familiarity of Microsoft Software such as Windows OS, Office 365 and Visio
• Experience in troubleshooting common enterprise software such as Anti-Virus, Cisco VPN and Adobe Software suites.
• Experience with Active Directory and Enterprise E-mail systems.
• Experience with software/hardware deployment.
• Experience with Apple Macintosh Desktops is a plus.
• Ability to work well with all levels of staff and management.
• Ability to handle multiple tasks and projects is a must.
• Ability to learn and retain new skills quickly.
• Strong organizational and follow up skills.
• Commitment to delivering excellence in customer service.
• Work with Sr. Technicians and/or Supervisor to escalate and resolve issues.
• Strong research and analytical skills. Flexible work schedule to accommodate projects and or other needs which may include work outside of normal work hours and weekends.
• May need to be available for On-call rotation for after hours and weekend support.
• Excellent oral and written communication skills.
• Microsoft Certificates or CompTIA Certificates preferred.

Salary Range: $58,675-$63,565 (Non Exempt)

On site: Anaheim, CA

Pac Perks:

• Flexible work from home options.
• HQ workforce of 60%+ people of color.
• Dog friendly office environment.
• Beverages and snacks provided daily.
• Onsite gym, volleyball court, ping-pong tables, and a skate park available on campus.
• $1,000 referral incentive program.
• Generous associate discount of 30-50% off merchandise online and in-stores.
• Competitive long term and short-term incentive program.
• Immediate 100% vested 401K contributions and employer match.
• Calm Premium access for all employees.
• Employee perks throughout the year.

Physical Requirements: The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.

Position Type/Expected Hours of Work:

This is a full-time position. As an International Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.