Seasonal Digital Specialist - Palm Desert - 53

Position Summary

The Digital Support Specialist is responsible for the efficient execution of all digital operations in order to drive sales growth and profitability through Ship From Store, BOPIS and Curb Side Pick Up. This role supports the growth of the Omni contribution to our total business in response to ever changing customer shopping patterns. The Digital Support Specialist ensures consistency with product picking, packaging, & shipping in the store and is accountable for a reduction in time spent on digital operations due to an increased familiarity and process efficiencies. The Digital Support Specialist is part of a team that prioritizes and cares for our customers by delivering an outstanding Omni experience. They support overall store goals by performing tasks that ensure product integrity and customer fulfillment. This job is composed of a variety of different tasks which may be covered by operational training guidelines, tools and resources, and while individual judgment may occasionally be required in order to complete assigned tasks, most questions are directed to the Manager on Duty.

Primary Duties and Responsibilities

Authentic

· Interacts professionally and effectively through verbal and written communication with all employees, peers and customers

· Knowledge of the store product and strong organization skills

· Accepts and improves performance after receiving feedback from supervisors

· Demonstrates ability to work well with other team members through team selling, tasks assignments, floor sets, etc.

· Ability to work within team environment; builds positive team relationships that benefit the overall store performance.

Customer Centric

· Delivers an engaging, positive and authentic customer digital experience

· Complete all tasks in a timely and efficient manner

· Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

· Safely loads merchandise into customers' vehicles as requested.

· Be an expert of process, shipping, technology, accuracy, efficiency and customer experience

Results Driven

· Be a part of and lead team to drive the Omni customer experience in store

· Achieve fulfillment goals and store expectations by supporting priorities for SFS, BOPIS and Curbside Pick Up

· Set the example by quickly and accurately picking, packing, and shipping online customer orders

· Takes direction/feedback and seeks ways to improve overall productivity

· Ability to work independently, is self-motivated, and works with a sense of urgency

Additional Responsibility, Skills and Requirements:

· Ability to work flexible hours and complies with all scheduling policies and practices

· Must be available 20-25+ hours a week

· Must be available evening , weekends, holidays and before/after business hours

· Ability and willingness to take on additional tasks

· Ability to stand for extended periods of time

· Passion for customer service

· Ability to work in a team environment

· Enthusiastic, energetic and confident

· Professionalism

· Demonstrate a high level of integrity

· Reliable

· Detail oriented

· Problem solving and troubleshooting capabilities

· Process and Procedure oriented

Individuals who meet the following qualifications are encouraged to apply for this position:

· Passion for product, brands, fashion and trends

· Strong communication and time management skills

· Previous retail or Omni experience required

· Experience supervising or coaching teams preferred

This job summary is intended to describe to describe the general nature and level of work associates assigned to work this job. It is not intended to include all duties and responsibilities. You will be provided a copy of a Job Description for the actual position you are hired in to.

Pacific Sunwear of California, LLC (PacSun) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, sexual orientation, as well as any other characteristic protected by federal, provincial or local law.

Pacific Sunwear of California, LLC (PacSun) will consider for employment qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Fair Chance Initiatives for Hiring.