Provide level one telephone support for PacSun systems and applications. Responsible for receiving and monitoring customer requests according to operating procedures and agreements. Practice Total Contact Ownership, manage assigned cases including assignments to higher support tiers and ensure service levels are maintained. Provide support during assigned shifts and perform assigned systems and operation checks per operating procedures. Communicate frequently with the Service Desk Manager to apprise of problems in maintaining service levels.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Licenses Or Certificates:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work:
This is a full-time position. As an International Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and
routinely uses standard office equipment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and
activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.